Our Commitment: 3win takes our responsibility to protect every member's privacy seriously. This policy clearly and transparently explains how we handle your personal data in line with industry best practices.
01
Privacy Policy Introduction & Scope
This Privacy Policy explains how 3win ("we", "Platform") collect, process, store and protect the personal information you provide when registering, logging in and using our services on the 3win website and mobile app.
We understand that trust is the foundation of the relationship between a platform and its members. We are therefore committed to ensuring that every piece of information you share with us is handled with the highest level of security and confidentiality. Your privacy is not just a box to tick — it is a core value we hold firmly.
This policy applies to all users who access the 3win on any device, including desktops, laptops, smartphones, and tablets. By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with
Terms and Conditions
3win. Both documents together govern the use of our platform.
02
Personal Data We Collect
We only collect information that is genuinely necessary to provide you with a safe, seamless and responsible service. The following are the categories of data we collect:
| Data Category |
Sample Information |
Primary Purpose |
| Identity |
Full name, date of birth, identification card number |
Age verification & KYC |
| Contact |
Phone number, email address |
Communication & account security |
| Finance |
Bank account number, bank name, transaction records |
Deposit & withdrawal processing |
| Technical |
IP address, device type, web browser, session data |
Security & platform improvements |
| Behavior |
Game records, betting history, login activity |
Responsible gaming & support |
| Cookies & Tracking |
Cookie, pixel and session analytics data |
User experience & site performance |
3win never collects sensitive information such as credit card numbers directly. All financial transactions are processed through payment gateways with PCI-DSS security certification.
We may also receive information about you from third-party sources such as identity verification providers, fraud prevention agencies and approved payment partners, for the purpose of verifying identity and ensuring platform security.
03
How We Use Your Data
Every piece of information we collect has a clear and legitimate purpose. 3win uses your data for the following purposes:
- Account management — creates, verifies, and maintains your account on the 3win platform.
- Transaction processing — ensures deposits and withdrawals are processed quickly, accurately, and securely to your bank account or e-wallet.
- Identity verification (KYC) — meets legal compliance requirements and ensures the platform remains free from illegal activity.
- Platform Security — detects and prevents unauthorized access, fraud, hacking, and suspicious activity that could harm you or the platform.
- Customer Support — provides better and more personalized assistance when you reach our team via live chat.
- Responsible gaming — monitors your gaming patterns to identify any signs of concerning gaming behavior and offer appropriate assistance.
- Marketing communications — sends relevant promotional offers, bonuses, and the latest updates (only if you have given your consent).
- Product improvements — analyzes how users interact with the platform so we can continuously improve your gaming experience.
We will not use your data for any other purpose without first obtaining your explicit consent.
04
Information Sharing & Disclosure
3win does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We only share your information in limited and lawful situations, as follows:
- Payment service providers — FPX, Touch 'n Go, GrabPay, Boost, and local banks require certain transaction details to process your payments.
- Identity verification providers — third parties who assist us in carrying out the required KYC processes and anti-fraud checks.
- Relevant authorities — when required by law, court order, or direction from a lawful authority in Malaysia.
- Technology providers — companies providing the technical infrastructure, cloud computing services, and cybersecurity used by the 3win platform, subject to strict confidentiality agreements.
- Business transfers — in the event of a merger, acquisition, or business asset transfer, user data may be transferred to the new entity, which will continue to comply with this privacy policy.
All third parties working with 3win are bound by strict data processing agreements and are required to protect your information to the same high standards as our own.
05
Data Security Measures
We continually invest in the latest cybersecurity infrastructure to ensure your personal data is always protected. The following are the layers of protection we employ:
- 256-bit SSL Encryption — all data transmitted between your device and 3win's servers is encrypted using the same protocols as global banking institutions.
- Two-factor authentication (2FA) — an additional security layer ensuring only you can access your account, even if your password is compromised.
- 24/7 Monitoring — our automated security systems monitor account activity at all times to detect any suspicious access attempts.
- Secure Data Storage — all personal data is stored on servers protected by strict access controls, firewalls, and intrusion detection systems.
- Regular backups — your data is automatically backed up to ensure service continuity in the event of an unexpected incident.
- Staff training — all 3win staff undergo regular data security training to ensure your information is handled in accordance with best practices.
While no system can guarantee 100% security, 3win is always committed to using the best available technologies and procedures to protect your data from any threats.
06
Cookies, Analytics & Tracking Technologies
Platform 3win uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and ensure the security of your login sessions.
Types of cookies we use:
- Essential cookies — required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance cookies — collects information on how you use the platform (pages visited, session duration) to help us improve the user experience.
- Functional cookies — remembers your preferences such as language, display settings, and saved login information for your convenience.
- Analytics cookies — used to analyze platform usage patterns in aggregate (not individually) for product improvement purposes.
You can manage cookie settings through your web browser settings at any time. However, disabling essential cookies may affect platform functionality and your gaming experience.
We do not use cookie data to sell your information to third-party advertisers or build marketing profiles without your consent.
07
Your Rights as a Data Subject
As a member 3win, you have clear rights regarding your personal data. We fully respect these rights:
Right of Access
You may request a copy of all personal data we hold about you at any time.
Right to Rectification
If any of your information is inaccurate or outdated, you have the right to request immediate correction.
Right to Erasure
You may request deletion of your personal data, subject to applicable legal obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Restriction
You may request that we restrict the processing of your data under certain circumstances as defined by law.
To exercise any of the above rights, please contact our customer support team 3win via live chat. We will process your request within 30 business days.
We will not discriminate against you or restrict your access to our services because you exercise your legitimate privacy rights.
08
Data Retention Period
3win only retains your personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws in Malaysia.
- Active account data — retained for as long as your account is active on the 3win platform.
- Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's legal and financial regulatory requirements.
- KYC and identity verification data — retained for a minimum of 5 years after account closure to meet anti-money laundering (AML) compliance requirements.
- Support communication logs — retained for 2 years for reference and service improvement purposes.
- Cookie and analytics data — typically retained for 12 months or as per configured settings.
Once the applicable retention period has ended, your data will be securely deleted or anonymized using methods that ensure it cannot be recovered or re-linked to your identity.
If you request account closure, we will process your request promptly. However, certain data may need to be retained for a specified period to fulfil legal obligations, even after the account has been closed.
09
Amendments to the Privacy Policy
3win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological advancements we adopt.
When significant changes occur, we will provide clear notice to members via:
- Notices displayed prominently on the home page or your account dashboard.
- Notification messages sent to your account while you are logged in.
- Email to the address registered in your account (for material changes).
We encourage you to review this page regularly to stay informed of the latest way we handle your data. The "Updated" date shown at the top of this page indicates the current version of this policy.
Continued use of the platform 3win after any amendment takes effect will be considered acceptance of the updated version of this Privacy Policy.
10
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.
Data protection team 3win ready to assist you 24 hours a day, 7 days a week:
- Live chat — the fastest way to get help, available directly within the 3win platform.
- Email — contact us at [email protected] for privacy-related inquiries that require detailed information.
We are committed to responding to every privacy-related enquiry within 3 working days and resolve data requests within 30 working days of the date of receipt.
Our privacy email:
[email protected] — for inquiries related to data protection, access requests, or privacy complaints.