3win Terms and Conditions — Official Platform Guidelines

Acceptance of Terms of Use

These Terms and Conditions constitute a legally binding agreement between you ("Member") and 3win ("Platform") governing the use of all services, games and features provided through the 3win website and mobile application.

By accessing, registering or using any part of the platform 3win, you confirm that you have read these terms carefully and agree to be bound by them. This agreement takes effect from the moment you complete the account registration process.

This document should be read together with Privacy Policy and Responsible Gaming Policy us, all of which together form the complete agreement between you and 3win.

Member Eligibility

To register and use the platform 3win, you must meet the following eligibility requirements without exception:

• Aged 18 years of age or older at the date of registration. Registration by minors is strictly prohibited and any account found to be in violation of this requirement will be closed immediately.
• Registering as an individual in your own name and not on behalf of a third party or company.
• Not included in the category of individuals prohibited from using online entertainment services under the laws in force in your country of residence.
• Never held an account 3win that was previously closed or suspended due to a terms violation.
• Having full legal capacity to enter into a binding agreement.

Each individual is only permitted to hold one (1) active account only. Owning multiple accounts is a serious violation and may result in the closure of all associated accounts along with the freezing of any existing balances.

Registration & Account Management

During the registration process, you are required to provide accurate, complete, and up-to-date information. Required details include your full name, active mobile number, valid email address, and any other information requested by the platform. 3win.

• You are fully responsible for maintaining the confidentiality of your account username and password.
• Please notify us immediately if you suspect any unauthorized access to your account.
• You are not permitted to share your login credentials with any other party.
• Account information provided must match the details on the payment method used for deposits and withdrawals.
• Changes to key account details such as name and phone number require valid identity verification (KYC).

KYC verification may be requested at any time, particularly before processing your first withdrawal or when unusual account activity is detected by our security system. Your cooperation in this process is greatly appreciated and helps keep your account secure.

Deposit & Withdrawal of Funds

Platform 3win provides a variety of secure and convenient payment methods for Malaysian members, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers to all major banks in Malaysia.

Deposit Policy:

• All deposits are processed automatically and credited to your account within minutes.
• The minimum deposit is as specified on the deposit page and may vary depending on the payment method.
• You may only deposit funds using a payment method registered in your own name.
• Third-party deposits are not accepted and may result in account suspension and a return of funds.

Withdrawal Policy:

• Withdrawals are typically processed within less than 5 minutes for e-wallet methods and within 1–3 business days for bank transfers.
• The minimum withdrawal amount is as specified on the platform's withdrawal page.
• The bank account or e-wallet used for withdrawals must be registered under the same name as the account holder 3win.
• Your first withdrawal may require KYC verification for security and compliance purposes.
• 3win reserves the right to delay withdrawals for security review purposes when necessary.

Bonuses, Promotions & Special Offers

From time to time, 3win offers a wide range of bonuses and promotions to new and existing members as a token of appreciation for their loyalty. All bonuses are subject to specific terms and conditions stated on the relevant promotions page.

• The welcome bonus may only be claimed once by each eligible new member.
• Each bonus carries a wagering requirement (rollover) that must be fulfilled before any withdrawal from the bonus balance is permitted.
• Bonuses may not be transferred to other members or redeemed directly for cash.
• Bonus system abuse — including registering multiple accounts to repeatedly claim bonuses — is a serious violation that may result in account closure and forfeiture of all associated bonuses and wins.
• Promotions have a set validity period. Unused bonuses within that period will expire automatically.
• 3win reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Game Rules & Betting

All games offered on the platform 3win operates using an independently verified Random Number Generator (RNG) system, ensuring every game outcome is completely random and fair to all players.

• Settled game results are final and may not be disputed unless there is substantive evidence of a technical error.
• In the event of a technical disruption or system failure during an active game, 3win reserves the right to void the round in question and return the bet to the player.
• Players are responsible for ensuring their internet connection is stable while playing. Disconnections that prevent game results from being recorded are not the platform's responsibility 3win.
• The use of bots, automation software, or any unauthorized method to gain an unfair advantage in games is strictly prohibited.
• Player collusion to manipulate game outcomes is a serious violation and will result in immediate account closure.

All Live Casino games are operated by real dealers and streamed live via high-definition video technology. Specific rules for each Live Casino game are available within the respective Game Lobby.

Member Conduct & Prohibitions

All members 3win are expected to conduct themselves with courtesy, honesty, and responsibility on this platform. The following is a list of strictly prohibited behaviours:

• Using abusive, threatening or harassing language toward other members or customer support staff.
• Attempting to hack, breach or disrupt the platform's security systems.
• Exploiting technical errors or system bugs to gain an unfair advantage. Any winnings obtained through such means will be voided.
• Conducting any money laundering activities through the platform. 3win fully cooperates with the relevant authorities in combating illegal financial activities.
• Providing false or misleading information during registration or account verification.
• Using another person's account or sharing an account with another individual.

Account Closure & Suspension

3win reserves the right to suspend or close any member's account without prior notice where there is reasonable cause, including but not limited to:

• Violation of any terms in this document.
• Suspected fraudulent activity, money laundering, or other illegal activities.
• Use of false information or forged documents during registration or verification.
• Ownership of multiple accounts.
• Upon request by the relevant authorities.

Members may also request voluntary account closure at any time by contacting the customer support team 3win via live chat. Balances in voluntarily closed accounts (after fulfilling all applicable wagering requirements) will be processed for withdrawal within the stipulated timeframe.

For responsible gaming purposes, members may also apply for self-exclusion for a chosen period. Further information is available on the Responsible Gaming.

Liability Limit & Disclaimer

Platform 3win is provided on an "as-is" basis. While we make every effort to ensure a smooth and high-quality service, we cannot guarantee that the platform will operate without interruption at all times.

• 3win is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• We are not liable for any loss of funds resulting from failures by third parties such as banks or e-wallet providers.
• Valid game results may not be disputed based on a member's personal assumptions or expectations.
• Any claims against 3win must be submitted within 30 days from the date of the disputed incident.

Terms Amendment & Contact Us

3win reserves the right to update or amend these Terms and Conditions at any time to reflect changes in our services, legal requirements, or industry best practices. All amendments take effect immediately upon being published on the platform.

We encourage all members to review this page regularly to ensure you are always informed of the latest terms governing your use of the platform 3win.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our customer support team, available 24 hours a day, 7 days a week via live chat on the platform.